Seyaq Shopping Assistant Terms

1. The service

The Assistant is an AI shopping assistant on your own WooCommerce store. It answers shoppers from your products and the store information you publish, compares products, helps with the cart, and hands shoppers to your own checkout. Shoppers can type, send a photo or a voice message. A cart change happens only after the shopper presses Confirm on your store; the Assistant never takes a payment and never sees card details.

2. Accounts, stores and subscriptions

Each subscription covers exactly one live WooCommerce store, with one plan, its own payment method, usage and invoices. One Seyaq account can hold several stores, each with its own subscription; allowances are never pooled between stores.

You connect a store with the Seyaq plugin and keep it connected to use the Assistant.

Your team members act under the roles you give them; you are responsible for their use.

3. Plans, allowances and limits

Each plan includes a monthly allowance of AI replies, photo searches, voice minutes, catalog products, team members and conversation retention, shown on the pricing page.

Allowances are hard limits: when one runs out, that feature pauses until it resets on the subscription's monthly date. Nothing is charged automatically for extra use.

4. Free trial

One free trial per live store, ever, for 14 days, without a card. It ends on its own; nothing is charged unless you choose a plan.

5. Billing and renewal

Prices are in US dollars and exclude applicable taxes; your card may be charged in your local currency where Stripe offers it. Payments are processed by Stripe.

Monthly plans renew monthly and annual plans yearly, on the same date, until cancelled.

If a renewal payment fails, the Assistant keeps working for 7 days with a reduced allowance while you update the card; after that it pauses until the subscription is paid.

An upgrade is charged pro rata and applies once the payment is confirmed, keeping the same monthly date; downgrades and interval changes apply at the next renewal.

6. Cancellation

You can cancel at any time from Store subscriptions; the subscription runs to the end of the paid period and does not renew.

7. Refunds

After a free trial: a plan that follows the store's free trial has no refund period — the trial is the time to evaluate the Assistant.

Without a trial: a plan bought without a trial can be refunded in full within 14 days of the first payment, on request to Seyaq support.

Renewals: renewal payments, monthly or annual, are not refunded; cancel before the renewal date to stop it.

Downgrades take effect at the next renewal; no partial refunds.

Where the law requires a refund (for example a consumer right that cannot be excluded), Seyaq refunds as the law requires.

Refunds go back to the original payment method through Stripe.

8. Your store, your responsibilities

You are the seller to your shoppers. Your products, prices, stock, checkout, payments, delivery, returns, refunds and customer service stay yours, and so does compliance with the consumer and e-commerce laws that apply to your store.

Keep your store information accurate: the Assistant answers from what your store publishes and the knowledge you add. You are responsible for that content and for any instructions you give the Assistant.

Tell your shoppers about the Assistant in your store's privacy notice (Seyaq's Privacy Policy lists what it processes). You are the controller of your shoppers' data; Seyaq processes it for you under the Data Processing Agreement.

9. What the Assistant is and is not

Answers are generated by AI from your store's data and can be incomplete or wrong. The Assistant states no fact your store does not give it, makes no medical, health, safety or legal claims beyond quoting your store's own text, and never says a cart changed unless your store confirms it.

The Assistant is not your shoppers' customer service of record; requests it collects go to your store team.

10. Acceptable use and suspension

The Acceptable Use Policy applies. Stores whose main business is weapons, tobacco or vaping, alcohol, prescription medicines, adult content, gambling or financial products are not served.

Seyaq may suspend the Assistant on a store, or for one shopper, to stop abuse, protect shoppers or the service, or for an unpaid subscription, and tells you why unless the law or an investigation prevents it.

11. The plugin

The Seyaq Shopping Assistant plugin is licensed under the GPL. Updates are signed by Seyaq; only the latest release receives fixes, and older versions are asked to update to keep working with Seyaq.

12. Support

Seyaq support works Sunday to Thursday, 9:00 to 18:00 Gulf time (GMT+4), and usually replies within 24 hours. Requests from Scale stores are answered first. There is no service-level agreement.

13. When a subscription ends or a store disconnects

A disconnected store's data is kept 90 days, then deleted unless you reconnect. You can download your store's data from WordPress at any time, and delete it after cancelling.

When your account is closed, shopper data is deleted within 30 days; billing records are kept as the law requires (7 years).

14. Changes

Seyaq may change these terms or the plans by email at least 30 days before the change takes effect; a price change applies from your next renewal after that notice.

15. Contact

Questions about these terms: legal@seyaq.ai