Change, pay for or cancel your plan

You manage your subscription on the Plan & billing page, in the sidebar's Account menu. Card changes and cancellations happen on secure pages opened from there. Seyaq never sees or stores your card details.

Where to find it#

Open the Plan & billing page from the sidebar. At the top, the Your plan section shows your plan and billing cycle, how many stores, team seats and tracked products you use, and the Change plan button. If you pay by card, the Payment method and Cancel subscription buttons appear next to it.

Change your plan or billing cycle#

1. 1

   Press Change plan to see the plans

   The Plans page shows every plan side by side, as in the public pricing table. Your plan is marked Current plan.

   

   

2. 2

   Set the billing cycle

   The Monthly / Annual switch starts on the cycle you pay now. To move between monthly and annual on the same plan, flip the switch. The button under your plan then offers to switch to that billing cycle.

3. 3

   Press the button under the plan you want

   On higher plans, the button reads Upgrade to…, and on lower plans, Switch to….

4. 4

   Check the amount, then confirm

   If you already pay by card, a window shows the exact amount Due today. Any Credit for remaining paid time is taken off, and tax is added where it applies. The window also shows the price from your next renewal, in the currency you already pay in. Press Confirm change & pay to apply the change, or Cancel to keep your plan as it is. On a first paid plan, confirming opens the secure checkout instead.

• Upgrades apply straight away. You pay the price difference for the rest of the current period, then the new price from your next renewal.
• Downgrades also take effect immediately, and the lower limits apply at once. Credit for time you've already paid for is shown before you confirm. If the credit is more than the amount due, nothing is charged and the rest is kept for your next payments.
• A downgrade is refused while you have more stores or team members than the new plan allows. The plan's column says how many to remove. The Manage stores link opens the Account overview page, and the Manage team link opens the Team page. Remove the extras there, then come back.
• Can't apply the change online? This happens, for example, when our team bills you. The button then reads Request plan. Your request is recorded, nothing is charged, and we contact you to complete it. Until then, the Your plan section shows the request as awaiting activation.
• If you're signed in and choose a plan in the public pricing table, this page opens with that plan ready to confirm. The same happens if you sign in from the signup page.

Update your payment method#

On the Plan & billing page, press Payment method. A secure page opens where you replace your card. Future payments use the new card.

Find your invoices#

Open the Plan & billing page from the sidebar. Under Billing history, the list shows each invoice — paid, due or overdue — with its status, plan, billing cycle and period. It also shows the date it was paid or is due, a payment reference when there is one, and the amount in the currency you were charged. For a formal tax receipt, contact us with the payment reference.

During your free trial#

• Your trial's end date appears in the Your plan section of the Plan & billing page. On that day the plan price is charged to the card you added, and the subscription carries on. We email you a reminder before then — 7 days before, or when the trial starts if it lasts 7 days or less.
• Changing plan during the trial applies the new plan straight away and charges nothing now. The trial still ends on the same date, and the first charge is the new plan's price.
• To stop before you're charged, press Cancel trial, then confirm on the secure page. Everything keeps working until the trial's end date, and nothing is charged. Changed your mind before that date? Press Keep my plan.
• The trial is the time to evaluate Seyaq, so the first charge after it is not refundable.

Cancel your plan — or keep it#

1. 1

   Press Cancel subscription

   A secure page opens. Confirm the cancellation there. We then email you to confirm that it's scheduled.

2. 2

   Check the end date on Plan & billing

   Cancelling takes effect at the end of the period you've already paid for, not straight away. The Your plan section shows the date your plan ends. Monitoring, reports and alerts carry on until then.

   

   

3. 3

   Press Keep my plan if you change your mind

   Until the end date, pressing Keep my plan removes the cancellation. Nothing is charged and nothing is bought again.

What happens next#

• After a plan change, you return to the Plan & billing page, where the Your plan section shows the new plan within a few seconds. Every invoice appears there too.
• When a cancellation reaches its end date, your stores pause and we email you that your plan has ended. Daily rechecks and weekly comprehensive audits stop, and your AI-readable catalog data is no longer available to connected AI tools. Nothing is deleted: your catalog, reports and history are kept. To come back later, press Choose a plan and choose any plan, your previous one included: you pay through the secure checkout, like the first time, and your stores resume once the payment is confirmed.
• If a card payment fails, we email you, and your dashboard and the Plan & billing page say so. Press Update payment method to update your card. If the invoice is still unpaid when the payment retries end, all your stores pause the same way until it's paid. Then each store returns to how it was. An overdue invoice from our team pauses them the same way.

If something doesn't work#